Shipping policy

Shipping

Processing

Orders are picked and packed within 1 to 2 business days. Orders placed on a weekend or a public holiday start processing the next business day.

Delivery estimates

Destination	Estimated delivery after dispatch
United States	7 to 14 business days
Canada	10 to 18 business days
United Kingdom, Europe, Australia	10 to 20 business days

These are estimates, not guarantees. Carrier delays, customs, weather and peak season all move them.

Tracking

You get a tracking number by email as soon as your order is dispatched. Tracking can take 2 to 5 business days to start showing movement, which is normal and does not mean the parcel is lost.

Shipping cost

Calculated at checkout before you pay. Nothing is added afterwards.

Split shipments

If you order several items they may arrive separately, at no extra cost to you. Each parcel gets its own tracking.

Wrong address

Check your address at checkout. If you spot a mistake, email tismcomm@gmail.com within 12 hours and we will correct it if the order has not shipped. Once it has, we cannot reroute it.

Customs and duties

International orders may attract import duties or taxes set by your country. Those are not included in what you pay us and are the responsibility of the recipient.

Lost parcels

If tracking has not moved for 10 business days, email tismcomm@gmail.com. We will open an investigation with the carrier and either replace the order or refund you.

Contact: tismcomm@gmail.com